Customer Help
Explore common questions or connect with our team for personalized help.
FAQ
Products & Ordering
Do you offer customized orders?
Yes, we specialize in customized orders tailored to meet your specific needs. This helps you get exactly what you want and reduces floral waste.
Do you offer standing orders and bulk discounts?
Yes, we offer standing orders and bulk discounts. Please contact our sales team for more details and to discuss your specific needs.
How can I place an order?
Fill out our contact form or contact us directly. Our team will guide you through the process.
What is the minimum order quantity?
The minimum order quantity varies depending on the product and the farm. Please contact us for specific details regarding your order.
What types of flowers do you offer?
We offer a diverse selection of flowers and greenery, including both popular staples and unique, hard-to-find varieties. You can find our full catalog here
Support & Assitance
Do you provide floral care tips?
Yes! Our dedicated team is here to offer you expert advice on caring for and using your flowers. We’re committed to ensuring your blooms stay beautiful and last longer. Think of us as your floral partners, always ready to share our knowledge and support.
How can I stay updated with your latest products and news?
You can stay updated by subscribing to our newsletter, following us on social media, and checking the news section on our website
What if I have an issue with my order?
Our customer service team is here to help. If you encounter any issues with your order, please contact us immediately, and we will work to resolve it as quickly as possible. We may request photos or videos of any damaged product to ensure a quick resolution and to conduct quality control with our farm partners. For more details, please reach out to our team.
General Information
Early Delivery-How long will my flowers last with proper care?
Your Farmexports.com roses are fresher than the flowers available in the local florist or supermarket. Since you have purchased Farmexports.com roses directly from the grower, your flowers were cut, packed, shipped and delivered directly to your doorstep - with no interruptions or middlemen. The normal distribution process for flowers from other sources can take up to 15 days or more, but with FiftyFlowers, your flowers are guaranteed to be no more than 3-4 days old. If you follow the care instruction card enclosed with your shipment, your flowers can last as long as 2 weeks in top form.
How long has Farm Fresh Exports been in business?
We have been in business since 1998, offering over two decades of expertise in global flower sourcing and direct-from-farm deliveries.
How many stems come in a bunch?
A bunch is simply a stem count for how we group the flowers together. For example, a 10 stem bunch means that 10 stems are bundled together and placed into the box. So if you receive five 10 stem bunches, you will receive 50 stems in total.
Interested in a specific flower or greenery? Visit the product page that has the specific item you're interested in and scroll below the photos. The bunch size information can be found in the Product Details tab.
What is Farm Fresh Exports?
Farm Fresh Exports is a premier supplier of the freshest and finest flowers and greenery sourced directly from farms around the world. We provide farm-direct access to exquisite floral varieties for florists, floral designers, hotels, wedding planners, and venues in the U.S. Our team is dedicated to supporting your floral needs with unmatched expertise and a genuine commitment to quality and service, making us an integral part of your creative team.
What time will my flowers be delivered?
We ship our flowers priority overnight with FedEx and UPS. In most areas FedEx and UPS priority overnight services are guaranteed by 10:30AM.
Please contact FedEx at 1.800.GO.FEDEX or UPS at 1.800.PICK.UPS to confirm what time they guarantee delivery for your specific zip code.
Where are your offices located?
Our main offices are located in Boise, Idaho, and Quito, Ecuador.
Where is your warehouse located?
Farm Exports differs from a traditional wholesaler because we ship directly from the farm instead of having a physical warehouse. This is beneficial to you because it guarantees fresher flowers straight from the source, and you don’t have to worry about how long they have been sitting in someone’s cooler.
Account & Payment
How can I set up an account with Farm Fresh Exports?
You can set up an account by filling out the account sign-up form on our website or contacting us directly. Our team will guide you through the process.
What payment methods do you accept?
We accept various payment methods, including credit cards, check, Zelle, bank transfers, and more. Specific details can be provided upon request.
Shipping & Delivery
How do you ensure the flowers remain fresh during transit?
We use specialized packaging and logistics solutions to maintain the optimal temperature and conditions for our flowers, ensuring they arrive fresh and vibrant.
How far in advance should I order?
We recommend ordering at least 1-2 weeks before your truck connection or delivery date. We can take orders up to 6 months in advance and quote up to a year in advance. Given the current floral industry culture, we are used to last-minute orders and will do our best to ship overnight whenever possible.
Where do you ship to?
We ship to locations across the United States, including Alaska, Hawaii, and Puerto Rico. Additionally, we can ship to your destination event locations such as the Bahamas, Mexico, and many more.